Refund policy
Returns and changes
If you wish to return an item purchased at Theamisycompany.com, you have 30 calendar days from receipt to return or exchange it.
During the Christmas period, we extend the return period. If you placed your order between November 22 and December 31, you will have the entire month of January to make the return.
The reimbursement of delivery costs will only be made when the right of withdrawal is exercised within the legal period and all the items that make up the order in question are returned.
RETURNS
To initiate a return or change to a gift card, please access the following link by filling in the text boxes with the order ID and purchase email: https://returns.itsrever.com/theamisycompany
A shipping label will be generated that you can print and attach to your return package.
• Order returns from the peninsula cost €3.99
• Returns of orders from the Balearic Islands have a cost of €4.50 for dropping off the package at the delivery point and €6.50 for home collection.
• Returns of orders from other countries have a cost of €10 for depositing the package at the delivery point and €10 for home collection.
Collection costs will be deducted from the total return amount.
Upon receipt of the product(s) to be returned, we will issue a refund. We will issue the refund in the same way you made your purchase.
If it is a change in size, color or model of an item, you can return it and make a new purchase. For any questions you can contact us by email info@theamisycompany.com or by telephone: 937 090 512.
If you would like to ask questions related to the logistics of your return help@itsrever.com
You can find more information on the exchange and returns policy or on the right of withdrawal in our Terms of Use